Frequently Asked Questions
Find answers to the most common questions about our services. If you can't find what you're looking for, please contact our support team.
General Questions
What is FollowElite?
FollowElite is a premium social media growth service provider that helps individuals, creators, and businesses enhance their online presence across multiple platforms including Instagram, TikTok, YouTube, Twitter, Facebook, and more. We offer authentic engagement services to help you increase your visibility and reach.
How does your service work?
Our service works through a simple process: you select the platform and type of engagement you need (followers, likes, views, etc.), provide your social media handle or link (no password required), make the payment, and we deliver the requested service within the specified timeframe. Our proprietary system ensures safe, gradual, and natural-looking growth.
Is using FollowElite safe for my account?
Yes, FollowElite is designed with safety as a top priority. We use only high-quality, real accounts to provide engagement. Our delivery methods comply with platform guidelines and simulate natural growth patterns. We never ask for your password, and all transactions are processed securely. Thousands of clients use our services daily without any issues.
Do you need my password?
No, we never ask for or require your account password. Our services work entirely through public API interfaces, requiring only your username or the URL to your profile or post. This ensures maximum security and peace of mind for our clients.
Orders and Delivery
How long does delivery take?
Delivery times vary depending on the service and quantity ordered. Small orders typically begin within 30 minutes to 2 hours of purchase, while larger orders may take 24-48 hours to complete. The exact delivery timeframe is displayed on each service's page before you complete your purchase. For gradual delivery options, we spread the engagement over a specified period to ensure it looks natural.
What information do I need to provide for an order?
For most services, you only need to provide your username or the URL to your profile or post. We do not require passwords, personal information, or access to your account. Different services may have specific requirements (such as ensuring your profile is public for Instagram followers), which will be clearly indicated during the ordering process.
Can I track my order?
Yes, you can track the progress of your order through your FollowElite account dashboard. If you purchased as a guest, you can use the order tracking feature on our website by entering your order ID and email address. We also send email notifications when your order starts and completes.
What if I'm not satisfied with my order?
Customer satisfaction is our priority. If you're not happy with your order, please contact our support team within 24 hours of order completion. We offer refills for any drops in engagement for up to 30 days after your purchase (for most services). If we cannot fulfill your order correctly, we provide a full refund.
Payment and Pricing
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, cryptocurrency (Bitcoin, Ethereum, and others), and various regional payment options. All payments are processed securely through trusted payment providers.
Are there any hidden fees?
No, there are no hidden fees. The price you see is the price you pay. All applicable taxes and fees are included in the displayed price. We believe in complete transparency regarding our pricing.
Do you offer refunds?
Yes, we offer refunds in specific circumstances. If we are unable to deliver your order as promised, you will receive a full refund. If there's a partial delivery issue, we provide proportional refunds or compensate with additional services. Please refer to our Refund Policy for more details.
Platform-Specific Questions
Can I get followers for a private Instagram account?
No, your Instagram account must be public for us to deliver followers. This is a limitation of Instagram's platform, as our service cannot send follow requests to private accounts. If you want to purchase followers, please ensure your account is set to public before placing your order.
Why did my engagement drop after some time?
Some fluctuation in engagement numbers is normal across all social media platforms. Users may unfollow accounts or delete their accounts, which can cause small drops in your follower count. For most services, we offer a 30-day refill guarantee to compensate for any significant drops. If you notice a substantial decrease, please contact our support team.
Will buying YouTube views increase my revenue?
Purchasing YouTube views doesn't directly increase ad revenue, as our service provides high-retention views but doesn't guarantee ad impressions. However, higher view counts can improve your video's visibility in search results and recommendations, potentially leading to more organic views, which can increase ad revenue over time. Views also enhance social proof, making your content more attractive to potential viewers.
Account and Security
Do I need to create an account to place an order?
While creating an account is not mandatory, we recommend it for the best experience. Registered users can easily track orders, receive exclusive discounts, and enjoy streamlined reordering. If you prefer not to create an account, you can still place orders as a guest using just your email address.
How do you protect my privacy?
We take privacy very seriously. All personal information and transaction details are encrypted and stored securely. We never share your information with third parties except as required to fulfill your orders. Our website uses SSL encryption for all communications, and we comply with GDPR and other privacy regulations. For more details, please review our Privacy Policy.
Will people know I used your service?
No, our services are completely discreet. There is no way for others to know that you used FollowElite. The engagement you receive appears natural and organic. We never comment on or reference our service on your profile or content, and we do not publicly list our clients.
Still have questions?
Our support team is available 24/7 to assist you with any additional questions or concerns.
Contact Support