Refund Policy
Last Updated: May 1, 2025
At FollowElite, customer satisfaction is our top priority. We strive to provide high-quality social media enhancement services that meet or exceed your expectations. However, we understand that sometimes issues may arise. This Refund Policy outlines when and how you can request a refund for our services.
Please read this Refund Policy carefully. By placing an order with FollowElite, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy.
1. Refund Eligibility
You may be eligible for a refund in the following circumstances:
1.1. Non-Delivery of Service
If we are unable to deliver your order within 7 days of purchase (unless a longer delivery timeframe is specified in the service description), you are entitled to a full refund. This applies when the service delivery has not started at all or has started but delivered less than 10% of the ordered quantity.
1.2. Partial Delivery
If we deliver only a portion of your ordered quantity (more than 10% but less than 90%) and are unable to deliver the remainder within 7 days of purchase, you may be eligible for a partial refund proportional to the undelivered quantity. Alternatively, we may offer additional services of equivalent value to compensate for the undelivered portion.
1.3. Service Quality Issues
If the delivered service significantly differs from what was described in the service description (e.g., low-quality followers instead of high-quality followers as advertised), you may be eligible for a partial or full refund, depending on the severity of the discrepancy. This must be reported within 24 hours of the order completion.
1.4. Technical Issues
If you experience technical issues with our website that prevent you from receiving the service you purchased, and our support team is unable to resolve these issues, you may be eligible for a refund. These issues must be reported to our support team within 24 hours of purchase.
2. Non-Refundable Circumstances
Refunds are not available in the following circumstances:
- Change of Mind: If you simply change your mind about the service after the order has been placed and the delivery has started.
- Account Issues: If the delivery issue is due to problems with your social media account (e.g., private profile, incorrect username provided, account suspension during delivery).
- Platform Policy Changes: If social media platforms change their algorithms or policies during or after the delivery of our services, resulting in fluctuations in engagement.
- Expected Fluctuations: Normal fluctuations in follower or engagement counts that are typical of social media platforms (usually up to 10% of the delivered quantity over time).
- Delayed Reporting: Issues reported more than 24 hours after order completion (for quality issues) or more than 7 days after purchase (for non-delivery issues).
3. Refill Policy
For most of our services, we offer a refill guarantee instead of a refund if you experience a drop in the delivered engagement after your order is completed. The refill policy is subject to the following conditions:
3.1. Refill Eligibility
- The refill guarantee period is typically 30 days from the date of order completion, unless otherwise specified in the service description.
- To be eligible for a refill, the drop in engagement must exceed 10% of the originally delivered quantity.
- Your social media account must remain public and accessible throughout the refill process.
- You must not have changed your username or deleted the content for which the service was ordered.
3.2. Refill Request Process
To request a refill, please contact our support team with your order ID and details about the drop in engagement. Our team will verify your eligibility and process the refill accordingly. Please note that refill requests are usually processed within 24-48 hours, and the actual refill delivery may take additional time.
3.3. Refill Limitations
The number of refills you can request during the guarantee period may be limited, depending on the service. Some premium services offer unlimited refills, while standard services may have restrictions. Please refer to the specific service description for details about refill limitations.
4. Refund Request Process
If you believe you are eligible for a refund based on the criteria above, please follow these steps to request a refund:
Contact Our Support Team
Send an email to [email protected] or submit a ticket through your account dashboard. Include "Refund Request" in the subject line.
Provide Order Information
Include your order ID, the date of purchase, and the email address associated with your order. This information is essential for us to locate your order in our system.
Explain the Issue
Clearly describe the reason for your refund request, providing as much detail as possible. If applicable, include screenshots or other evidence to support your claim.
Wait for Our Response
Our support team will review your request and respond within 24-48 hours. We may ask for additional information or clarification to properly assess your claim.
Refund Processing
If your refund request is approved, we will process the refund according to our timeframes outlined in the next section. You will receive an email confirmation once the refund has been processed.
Note: Before requesting a refund, please check if you are eligible for a refill instead, as this may provide a faster solution to your issue. In many cases, we can address your concerns through our refill policy rather than processing a refund.
5. Refund Processing Timeframes
Once your refund request is approved, the processing time depends on your original payment method:
Credit/Debit Cards
Refunds to credit or debit cards are typically processed within 3-5 business days. However, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
Total time: 8-15 business days
PayPal
Refunds to PayPal accounts are usually processed within 1-3 business days. The refunded amount should appear in your PayPal balance shortly after processing.
Total time: 1-3 business days
Cryptocurrency
Refunds for cryptocurrency payments are processed within 3-7 business days. Due to the fluctuating nature of cryptocurrency values, refunds will be issued in the equivalent USD value of the original payment at the time of the refund.
Total time: 3-7 business days
Other Payment Methods
For other payment methods, refund processing times may vary. Our support team will provide you with the estimated timeframe for your specific payment method when your refund is approved.
Total time: Varies by payment method
Note: In some cases, we may offer refunds in the form of store credit instead of returning the funds to your original payment method. Store credit is processed immediately and can be used for future purchases on our platform.
6. Special Circumstances and Exceptions
We understand that each situation is unique, and we strive to be fair and reasonable in our refund decisions. In certain special circumstances, we may make exceptions to our standard refund policy at our discretion. If you believe your case warrants special consideration, please explain your situation in detail when contacting our support team.
6.1. Subscription Services
For subscription-based services, our refund policy applies differently. If you cancel your subscription, you will not receive a refund for the current billing period, but you will not be charged for future periods. Refunds for subscription services may be considered on a case-by-case basis if there are significant delivery issues or service interruptions.
6.2. Promotional or Discounted Services
Services purchased using promotional codes, discounts, or as part of special offers may have different refund terms. In some cases, these services may be eligible for refills only, not refunds. Please refer to the terms and conditions of the specific promotional offer for details.
6.3. Platform Changes
Social media platforms frequently update their algorithms and policies, which may affect the delivery or visibility of our services. While we strive to adapt to these changes quickly, we cannot guarantee consistent results across platform updates. In cases where platform changes significantly impact our service delivery, we will work with you to find a suitable solution, which may include alternatives to refunds.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our support team:
Email: [email protected]
Support Ticket: Submit through your account dashboard
Live Chat: Available 24/7 on our website
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We will notify you of any significant changes to this policy by placing a prominent notice on our website or by sending you an email.
By continuing to use our services after changes to this Refund Policy, you acknowledge and agree to the updated terms.
Need Assistance with a Refund?
Our customer support team is available 24/7 to help you with any questions or concerns about refunds.
Contact Support